Q. How is Jaseng herbal medicine different?
We take extra care in the management of our medication. We have a 9-step preliminary monitoring system for our herbs. The herbs are then tested twice for safety. All herbs used at Jaseng are hGMP certified by the Korean government (Ministry of Food and Drug Safety). The final medication products are regularly re-examined by the Korea Pharmaceutical Testing Research (KPTR) institute. We help boost your self-healing power with the most scientific ways possible.
Q. I have little to no pain now. Do I still have to take the medication?
Jaseng herbal medicine has several effects. In the first phases of treatment, the anti-inflammation/edema properties of the medication help reduce the pain. In the later phases, the muscle/ligament/bone/nerve regeneration properties become far more important. Therefore, taking the medication for the recommended duration of time is an important part of treatment. Stopping the medication prematurely is like making a U-turn right before full recovery. It is also a critical mistake to skip your medications ‘once in a while’. Herbal medication is best effective when blood content of the medication is maintained at a certain level.
Q. Does herbal medicine make me gain weight? Does it harm my liver or my kidneys?
In our 6-month follow-up of 128 patients who had Jaseng herbal medication every day for 6 months, patients showed consistent AST, ALT, and GGT levels. Some even showed an improvement in these levels. There was no significant difference in body weight, either. However, anyone with any relevant medical conditions should consult a doctor before taking the medication. Also, you may need regular blood lab testing to make sure you are safe.
Q. How do I take the medication?
For general herbal medications, take them 30 minutes to an hour after meals. As there are some exceptions (medication for weight loss, medication for internal problems, etc) to this rule, consult your doctor or coordinator for specific details.
Q. Why do I need to warm my medication before taking them?
For herbs with ‘cold’, bitter properties, taking them cold may cause mild reflux. Warming them helps digestion of the medication. You can place the packets in a cup up warm water for hassle-free warming of your medication.
Q. Then why do I need to refrigerate them?
Because your herbal medications are derived from 100% natural herbs, we need to keep them at a cool temperature. Although they are packed in airtight packaging that keeps the medication fresh for up to a month at room temperature (a cool, dry place), it is safer to keep your medication in a consistent climate.
Q. Are there any foods I should keep away from while taking herbal medication?
That depends on the medication prescribed and your body type. Consult your doctor on specific instructions.
Consumption of alcohol may trigger inflammatory responses. Therefore, after alcohol consumption, take your medication at least half a day later.
Q. Can I take common cold medication, antibiotics, or anti-inflammatory agent?
You should allow at least a week after antibiotic for proper absorption of your herbal medication. Also, during this one week break, it is good to prepare your digestive system for your herbal medicine by having generous amounts of fermented foods (ex. Yogurt).
As for anti-inflammatory agents, as prolonged intake may cause problems with your digestive system, consult your doctor first.
Q. What if I don’t feel well after taking the medication?
Sometimes, patients feel tired and restless in the early phases of medication treatment. It is a normal response of the body to new stimuli. When your body adapts to this change, the symptoms will naturally disappear. If you experience dizziness that disappear after the first few days, consult your doctor about the problem.
If you have symptoms of dyspepsia or diarrhea after taking the medication, take less of the medication. Divide one packet into 2-3 doses. (Take half a packet in the morning and half a packet in the evening)
If you were on antibiotics before taking the herbal medication or if you feel fever, stop taking the medication and consult your doctor or coordinator.
Q. If I know the formula for my herbal medication, can I decoct my own batch of herbal medicine at home?
Purchasing herbs and ‘dietary supplements’ from non-certified individuals can cause problems. For one, they may not be tested for safety. Also, you may purchase herbs that do you more harm than good. Please consult a doctor before taking any type of medication.
Q. My friend has similar symptoms as mine. Can I share my medication with my friend?
There may be many different causes for what seems like similar symptoms. Please consult a doctor first before taking any medication.
Q. My medications tastes and looks different.
First of all, it may be due to minor differences in the combination of herbs or the herb itself. However, we make sure all medication delivered to you are consistent in their concentration. Therefore, you do not need to worry that the new batch is less effective than the one before it. You may also feel that the medication tastes different when you are not feeling well.
Q. The pills look smaller than what I had before at Jaseng.
We have made changes to our pills to make them easier to swallow. They are now easier to digest (digested in less than 60% of the time needed to digest the original formula), and are more effective. (1.5 times more effective ingredients than the original formula)
Q. Can I take herbal medication after surgery to help my body recover?
Surgery does more damage to your body than you may imagine. You may feel that you feel low in energy. The self-healing mechanism of the body can be activated only when you have sufficient energy to do so. It is, therefore, recommended that you take restorative medicine to help your body recover from any surgery.
Q. What are some restorative medicines available at Jaseng?
Youkongdan: Chronic fatigue, circulation problems, and other problems with internal organs are triggered when qi in our body is depleted. Youkongdan supplements qi and thereby helps circulation. It also restores the heart, kidneys, and liver to a healthful state. It is highly recommended for weak, frail individuals. Jaseng research has also validated the effects of Youkongdan on the prevention of dementia and improvement of memory. It is also an effective medication for boosting immune system function.
Teukgongdan: The best of restorative medicine available at Jaseng, Teukgongdan supplements fluids and qi and detoxifies the body. As the body ages, or as the body is exposed to stress, “Fire” in the body becomes predominant, thereby causing erectile dysfunction, loss of hair, and Hwabyung(火病). Teukgongdan restores balance to the body by supplementing “essence”.
Gongjindan: A combination of precious herbs, Gongjindan is a suitable choice for people of all ages and genders. It helps boost energy, relieve stress, enhance circulation, and consolidate memory. It supplements qi, and therefore is a good choice for those seeking care after surgery.
There are other prescriptions available for purchase including Hwanggongdan, Chunggongdan, Jaseng Gongjindan, Gwanjulgo, and many more.
Q. How can I receive my herbal medication? If I have them shipped to me, how long would it take?
In most cases, you can pick up all or part of your medication at the pharmacy (Building #3. Floor 1). Take your receipt and submit it to the pharmacist.
However, some medications may be delivered to you later. (personalized medication and/or more than 15 days’ worth of medication).
For addresses in Seoul and in the Seoul metropolitan area (Gyeonggi-do), medications will be shipped the day after you have placed your payment. For addresses in other areas, you should allow 1-2 extra days.
Q. Can I have them shipped to addresses outside of Korea? If so, how long would it take?
EMS overseas delivery is available. Shipping costs are not complimentary, and you will be charged separately (cash only). Shipping may take up to 10-15 days depending on your location.
Caution) As Jaseng does not offer direct delivery to international addresses, Jaseng is not liable for any unexpected delays and lost parcels.
Q. Can I order more medication without visiting the hospital? How can I make my payment?
Submit your request to our coordinator via e-mail or phone. The coordinator will forward your request to your doctor who will then prescribe you your medication. For your payment, make the transactions to the bank accounts below, then send us a copy of the transaction confirmation via e-mail or fax.
Korean Won transactions: Hanabank, SHIN JOONSHIK,
Foreign currency transactions: HANABANK, SHINJOONSHIK,
However, this does not apply for patients who have no prior visits to Jaseng on record. Please visit us and consult a doctor for prescription.
Q. How is Jaseng treatment different?
Conventional care for musculoskeletal disorders largely focuses on pain control alone. This may successfully conceal the pain, but leaves the underlying cause of the pain to further aggravate. Jaseng care not only helps reduce pain by controlling inflammation and relieving muscle spasm, it also helps the nerves, ligaments, and bones to heal. Our program boosts the self-healing mechanism of the body, especially the spine. We treat all disorders by treating the cause of the problem. Therefore, recurrence rates are very low.
Q. What exactly is non-surgical treatment for spinal disorders?
Jaseng’s non-surgical treatment program consists of various Korean Medicine treatment methods including, but not limited to, pharmacopuncture, acupuncture, Chuna manipulation, and herbal medication. The pharmacopuncture and herbal medication helps reduce inflammation and the tissues around the spine to heal and become healthy, thereby minimizing the risks of relapse.
Q. What is the difference between conventional ways of inflammation control and that used at Jaseng?
Conventional methods of inflammation control are generally inclusive of chemical agents (mostly steroids) that block signals of pain. Repeated use of such substances often cause side effects.
Not only does Jaseng treatment control pain, it helps boost the innate self-healing power of your body. Our medicine does not block signals of pain, but rather eliminates the cause of the pain, i.e., muscle spasm and inflammation. After Jaseng treatment, the soft tissues around the spine become strong and the spine itself can engage in balanced movements.
Q. Can you really treat disc herniation without surgery?
According to the results of our studies, 95% of patients treated for lumbar intervertebral disc herniation reported improvement to the extent where they did not feel any problems with everyday activities. Even textbooks of conventional medicine, Campbell’s Operative Orthopedics for example, state that only 2-5% of disc herniation patients absolutely need to undergo surgery for their problems.
Q. How do I know if I am a case for non-surgical treatment?
Symptoms that call for surgery (lumbar intervertebral disc herniation)
-severe loss of motor function in the lower limbs
-severe, persistent pain (even after certain periods of non-surgical, non-invasive treatment)
-severe neurological deficits; early stages of acute paralysis (foot drop)
-problems with defecation/unrination
If you do not have any of the above symptoms, you can be treated with Jaseng non-surgical treatment. However, as there are exceptions, please consult a doctor before making your final decision.
Q. For how long do I need to get treated to feel better?
That depends on the severity of your condition. Generally speaking, the results of our studies suggest that 1-2 weeks are required for simple sprains, 2-3 weeks for mild disc herniation, and 2 months for severe cases of disc herniation.
This is strictly in terms of pain, and additional treatment may be needed to resolve the cause of the problem you have.Your body needs enough time to become stronger and adapt to habits that do not harm the spine.
(The statements above are generalizations based on statistics; treatment outcomes and duration may be subject to change depending on individual circumstances)
Q. Does the herniated disc actually regress after Jaseng treatment?
It depends on the age of the patient, severity of the condition, time since onset (acute, chronic), and other conditions. Disc regression was found in 30% of our patients, with some complete regressions. However, the goal of our treatment is not to return the disc to its original state, but rather to restore function to the body for a pain-free life.
Q. Does Jaseng treatment help degenerated discs as well?
Degenerated tissues cannot be restored to its original state, as it is an irreversible condition. However, Jaseng treatment can help delay further degenerative changes.
Q. I cannot stay in Korea for long. What is the minimum duration of treatment I would need to receive?
We have a special intense program for international patients with limited time in their hands. A total of 10 sessions (5 days a week * 2 weeks) are provided. At the end of the program, 3-6 months’ worth of herbal medication is prescribed to take home. The medication is prescribed depending on individual symptoms, underlying conditions, and individual characteristics.
While you continue our treatment with herbal medication back at home, we will continuously check you up for changes in symptoms (e-mail/phone). You may be asked to come again or extend the duration of your herbal medicine treatment.
Q. I want to know how much Jaseng treatment costs.
That depends on the number of times you visit for treatment, the kind of herbs used to concoct your medication, and types of treatment you receive. Please place an inquiry for details.
(email@example.com , +82 2 32182167)
Q. Can I move while receiving treatment? Can I continue on with my daily activities or visit a spa?
You may move, but depending on the acupoints stimulated, you may feel discomfort. It is recommended that you take a 20 to 30-minute rest after acupuncture. Take a short nap, or lay yourself down for a minute. You can participate in daily activities, but you may tire easily, as acupuncture affects qi circulation. It is recommended that you refrain from drinking, taking baths, or visiting hot spas within 24 hours. It is acceptable to take showers after 3 hours.
Q. Why do I have bruises after receiving acupuncture? Is something wrong?
Capillaries and nerves are distributed as webs in the body. The shape and thickness of the web is very unique. Sometimes, some capillaries may be distributed right on an acupoints, or in some cases capillaries with lost elasticity give in easily to stimuli like acupuncture needles. It is not a side effect or accident you should worry about. It will disappear naturally, and will not cause any severe problems. However, if you feel very hot in the area, feel any swellings, or feel anything more than a simple bruise, ask your doctor to look at it.
Q. I think I feel more pain after receiving acupuncture treatment.
When needles are correctly inserted to points of tenderness, or if the pharmacopuncture medication is of a certain kind, you may feel stiffer for 1-2 days after receiving treatment. Some patients even tell us that they feel stiff for 3 days. But it is actually a good sign, a sign that we have correctly found the tender points on your muscles. Patients with more tension will feel stronger responses, and it is perfectly normal. In such a case, warmth helps alleviate the discomfort. However, if you received bee venom treatment, apply cold packs instead of hot packs.
Q. Is acupuncture only effective needles are left inside for exactly 15 minutes?
Inserting the needle itself is a stimulus to the body. Therefore, the needle has therapeutic effects within just 1 second of treatment. The duration of the acupuncture treatment does not necessarily correlate to the effect size of the treatment. Jaseng treatment is a standardized treatment, and your doctor will design the type of treatment you will receive based on guidelines.
Q. Is Shin-gyung-geun treatment safe?
It is safe. A licensed, trained Korean Medicine Doctor (KMD) inserts the needle to the acupoints relevant to the site of your problem, asconfirmed by MRI imaging.
The pharmacopuncture medication inserted is completely steroid-free andnatural. It is, unlike some other forms of injection treatments, safe to receive Shin-gyung-geun treatment as often as recommended by your doctor.
Q. Why am I not receiving Motion Style Acupuncture Treatment (MSAT) when I have severe pain?
Severe pain is not an indication for MSAT. Patients have different causes for what seems like similar symptoms. Your doctor is working to provide you the best suitable care for you. Consult your doctor for questions regarding your treatment plan.
Q. Why is my doctor inserting needles to points that are not directly relevant to my pain?
There are many acupoints distributed throughout your body, and they are all linked to each other in various ways. Therefore, we don’t simply apply needles to the low back area or the legs for pain in these areas. Your doctor will have a treatment plan and rationale for the types of treatments he/she is applying for you. Consult your doctor for further questions.
Q. Can’t I just receive acupuncture? Why do I need to take herbal medication?
Acupuncture and pharmacopuncture are highly effective for relieving muscle spasm and controlling pain. However, internal problems such as weakened tissues around the spine can only be treated with herbal medicine. Herbal medication is what treats the cause of your problem and therefore is a must for long-lasting treatment outcomes.
Q. Does wearing protective garments(vests, support belts) help my spine or posture?
It is acceptable to wear such protection for cases where you have severe pain but must engage in activities that may aggravate your condition. However, prolonged use of such garments may make the muscles around your spine to lose function in the long term. Please consult your doctor about the use of protective garments.
Q. Can you treat scoliosis without surgery, as well?
Patients in their early teens can expect some recovery from scoliosis, if they actively participate in our treatment program. However, a scoliotic spine cannot be fully restored. However, it is possible to keep the scoliosis from aggravating any further by restoring balance to the spine itself and the tissues surrounding it. Jaseng treatment also helps you move better with less pain.
Q. Can I not receive treatment on many areas of the body simultaneously?
It is possible, but your body may not be able to endure it. Too much needling can make you feel tired or furthermore interfere with treatment of your main problem. It is recommended that you focus on one area of the body at a time. If, for inevitable reasons, you receive treatment on many different areas simultaneously, nurture your body with sufficient nutrition and rest.
Q. I am currently receiving treatment, but I feel more pain than before. Is something wrong?
Many patients tell us that they feel more pain, or new pain after receiving our treatment. It may be due to us needling the tender points on your body. Temporary (0.5~2 days) pain elicited in the muscles after needling very stiff muscles is a normal response, and it is an inevitable part of your treatment. Also, when we release tension in problematic muscles, the longer your body was used to the distorted posture caused by that tension, the more discomfort you will feel while trying to readjust to the ‘proper’ posture. If new symptoms surface, it is usually because the body is able to sense the most severe pain. If your main symptom has subsided, it is possible that your secondary problems are now sending stronger signals than your main problem. As there are many different causes for increased pain, consult your doctor.
Q. I am exhausted after receiving treatment. What do I do?
In the first stages of treatment, you may feel slightly more tired. Treatment makes changes to your body, and your body will attempt to adapt to these changes, making use of extra energy. However, it is not a sign that your condition has deteriorated. It is a temporary response and with sufficient nutrition and rest, you will feel better within the next day. If you feel that this temporary fatigue lasts much too long, consult your doctor about your treatment plan. Your doctor will be happy to make changes to your routine.
Q. What if the pain comes back after I return home?
When you stop treatment you may feel as if you have more pain than before. Feel free to contact us anytime you feel you need medical attention. It is recommended that you continue receiving acupuncture and/or physical therapy back at home.
If you feel that your pain is unbearable, do not wait for response from us, but rather consult your local physician first as there may be other causes for your pain that requires emergency medical attention.
Q. Can I take painkillers? Can I take herbal medication simultaneously?
Yes you can, but please consult your doctor first. Refrain from long-term use, and take the painkillers only when you feel severe pain. You may take your herbal medications simultaneously, but space them at least 1 hour apart for proper digestion.
Q. Can I receive massage? What about physical therapy?
General massage cannot serve as treatment for the cause of the problem. Keep away from massage that puts your spine under strains that you cannot endure. It is okay to receive massage for pleasure, as long as it does not cause pain.
Q. Why didn’t my doctor check my pulse? I thought pulse diagnosis was a part of Korean Medicine treatment.
Because you are being treated for a musculoskeletal problem and not an internal disease, you probably won’t be subject to pulse diagnosis. However, your doctor may ask you for your pulse if he/she feels it is necessary.
Q. Are there any exercises or food that will help my condition?
Please refrain from greasy food that may interfere with proper absorption of your herbal medication.
Q. Are there patient testimonials I can view?
Q. How I know if I need inpatient care?
If you cannot walk on your own, have severe pain, or have other underlying conditions that require inpatient care, your doctor may recommend inpatient care.
Q. Does inpatient care cost much more than outpatient care? If so, what is the difference between the two?
As compared to outpatient care, you should expect about twice as much expenses for inpatient care. However, you will be under intense care, inclusive of daily treatment by two doctors everyday all throughout the duration of your stay. You will also be prescribed herbal medication to take three times a day. As you receive intense care, you can expect faster results. The inpatient care also provides a chance for your body to revitalize and furthermore, reprogram to maintain better posture.
Q. Can a friend/family member stay with me for the duration of my stay?
A small bed is provided for care takers, but it is not sufficient for long-term stay. There are also no cooking facilities available.
Q. Are there special meals, interpretation, or special care available?
Special meals are available at 22,000 KRW per meal.
Interpretation for treatment-related communication is provided complementary. However, for personal interpretation, we can connect you to a personal interpreter at your expense.
Q. What would I need to bring with me?
You need to bring your own toiletries, underwear, and slippers for indoor use.
Q. Is interpretation available?
At the International Clinic at Jaseng Gangnam, there are coordinators who speak English, Japanese, Russian, and Mongolian. Interpretation is provided free of charge. (However, you may be left alone for treatments that are repetitive and do not require additional explanation beyond the first several sessions.) There are also doctors who speak English, German, and Russian.
Q. What are the office hours?
As of now (2016), we are closed on Fridays and Sundays.
We are open 5 days a week (Mon, Wed, Thurs, Fri, and Sat) from 9 am to 6 pm.
Lunch breaks are from 1 pm to 2 pm.
Q. By what time would I need to arrive in order to receive treatment?
We operate on an appointment first policy.
If you come in without an appointment, you may receive treatment if you come in 30 minutes prior to our closing time; before 12:30 pm and 17:30 pm.
However, first coming patients should come in before 10:00 am and 16:00 pm, as you will probably be subject to diagnostic testing and preliminary consultation before seeing your doctor.
Q. Can I receive treatment during the night?
Jaseng operates an emergency room for patients who need treatment during non-office hours.
However, note that diagnosis (x-ray, MRI, blood lab tests) is not available at this time.
For anything beyond simple sprains or pain due to something you have already been diagnosed with, please consider visiting other institutions. Also note that interpretation will not be provided during this time.
Q. I have images that I took at other hospitals. Do I still need to undergo diagnostic testing?
If you have images taken within the last year for the same symptoms, you may turn in your prior examination records instead. However, even in cases you have images, you may be subject to further testing if deemed necessary by your doctor.
Q. Can I receive treatment on the exact time of my appointment?
Jaseng accepts appointments in 30-minute blocks. Patients are seen in the order they come in.
However, as there are no time limits to each session, there may be some delays depending on the situation.
Q. Can I make payments with foreign currencies (US Dollar, Japanese Yen)?
Cash payments can only be made with Korean Won.
You may make your payments with credit cards issued in other countries. (VISA, MASTER)
Q. What if I only have foreign currencies with me?
An ATM machine is available for use. (Building #1, Floor 1).
There are also several banks near the hospital, so you may make exchanges there.
Q. Can I place my payment altogether?
As for outpatient care, due to regulations specified by the Korean government, payments are required on each day of the treatment. As for physical therapy and exercise therapy, you may place payments for as many sessions as you want in advance. As for inpatient care, you will be requested to make payments for Korean Medicine treatment once a week and for other treatments on the last day of your stay.
Q. Can I transact my payment to a bank account?
Yes. However, you are required to complete the transaction before you receive any treatment.
Q. Do you provide direct insurance claim services? Or, do you provide the necessary documents?
We issue documents needed for your insurance claims in your native language. However, you need to place the claims for yourself.
Q. Where is the hospital? How can I get there?
Address : 858 Eonju-ro, Gangnam-gu, Seoul, Republic of Korea (635 Sinsa-dong)
Q. Is there a smoking area available?
Due to regulations, all buildings in our premises are smoke-free.
Q. Is there a shuttle bus available?
There is a bus available every 15-20 minutes.
The bus circulates Apgujeong station (Exit 2) and Jaseng (building #3).
It is available free of charge.
Q. How can I pre-arrange airport pick-up and reservations for other accommodations?
You can pre-arrange for an airport pick-up via e-mail or phone.
The service itself is complementary, and you can make payments for the transportation fare and lodging personally.
If you choose to use any of our cooperators, you can receive a discount.
If you cancel any appointment in less than 24 hours before the pre-arranged time, you may be liable for a cancellation fee.
Q. Other useful information about Korea